Returning orders to us is easy. Whatever your reason, we offer a refund or exchange within 28 days of delivery or collection.
Within 14 days of receiving your order you must notify us of any items you would like to return. You then have 14 days in which to return the items to us. You must complete the returns form sent to you with your order and send it back to us with the items you are returning.
We offer a selection of ways for you to return items, details of which are below. Please note that you remain responsible for the items until they reach us.
Unless faulty, items returned must be returned in their original packaging and in a re-saleable condition.
Delivery charges will be refunded in full in cases where the goods are faulty. If an entire order is canceled within the 14 day cancellation period the full purchase price together with our standard delivery charge will be refunded. If you chose to pay extra for an expedited delivery service, we will only refund the cost of standard delivery. Please note that if you want to return only some items but keep the rest of your order, you may not be entitled to a refund of the delivery charge.
Used faulty goods must be returned in a clean condition to be accepted for a refund. This is to ensure the health and safety of the teams handling returns. This does not affect your statutory rights.
All items returned to us we recommend you send via a courier that offers tracking facilities as we cannot be held liable for any loss or damage that occurs.
To start your returns please contact us on firstname.lastname@example.org or speak to your sales rep.